If you have ordered for home delivery please contact customer service on 03 once you have placed your order. If you are ordering extra tiles to complete a project, you will need to provide the batch information to ensure the tiles match. I need tiles of a specific batch, how do I arrange this? We aim to get replacement product to you within 48 hrs. If your order is damaged please take clear photos of the damage and the batch information and email them to They will arrange for replacements or a refund where necessary. Tiles are a fragile product during transit, from time to time tiles can get damaged during the delivery process. What do I do if some of my order arrives damaged? Unfortuantely this means the driver is unable to take your pallet a way with him. This enables us to keep our prices low and for large parts of the UK, delivery is free on orders over £250. We use a courier network to deliver all palletised deliveries. You should also check that the batch information matches across all boxes of the same product. When your order arrives please check that you have received everything expected and that nothing is damaged. We are unable to offer specific time slots for delivery at present due to high demand, we are working with our delivery partners to improve our delivery options. All orders are delivered between 8am and 6pm Monday-Friday.Ĭan my order be delivered at a specific time? Once your order is received by our courier, they will contact you by phone to arrange a day for delivery. How long does delivery take and how do I know when my order will arrive?ĭelivery takes 5-7 working days from order receipt. Refunds are only offered on unopened full boxes of tiles and flooring. Special order items are excluded from this and will be identified on your receipt.

There is a charge of £48 for this service which can be deducted from your refund amount. You must notify us within 28 days of delivery or collection.

Simply call our team on 03 or email with your order number and we will arrange the rest. Simply return the items within 28 days of delivery or collections to either your local store, Click here to find your local store or the Tile Giant warehouse (Tile Giant, Unit B Nimbus Park, Mount Pleasant Road, Thorne, Doncaster, South Yorkshire, DN8 4HT) in their original condition together with a receipt as proof of purchase.Īlternatively, if you are unable to return the goods to one of our stores or Warehouse, our Customer Service team can arrange the collection for you on a day that is convenient. Returns: If you wish to return any goods we will provide you with a full refund. Once the order is despatched from our warehouse and with our delivery partner, our delivery partner will call you within 48 hrs to arrange a suitable day for delivery.īank Holidays: Please be aware that our warehouse and delivery partners do not operate Bank Holidays or Weekends. You will receive an email notification once your order has been despatched. Either via putting a note on your order at the time of ordering or contacting customer service on: 03 or via our Live chat. Please notify us at the time of order if we may have trouble delivering your order to the kerbside of your property in a large vehicle. The delivery will be a non-contact kerbside delivery. Pallet Deliveries: Large orders over approx 20kg will be delivered on a large vehicle with a tail-lift. Delivery updates will be provided via email and text once the goods have been despatched. Parcel Deliveries: Small items such as mosaics or bottles of sealer under 20kg will be sent via our parcel carrier UKMail where possible. Orders placed between 12pm Friday and 12pm Monday will be delivered on Tuesday. Orders placed after 12pm on a Thursday will be delivered on the following Monday. An order placed at 12:30pm on Monday will be delivered on Wednesday. Orders placed after 12pm will be delivered on the subsequent working day.įor example, an order placed at 11am on Monday will be delivered on Tuesday. The cut off for Next Working Day Delivery is 12pm Monday - Thursday. Next Day Delivery: Next Working Day Delivery is now available on a large number of our products. COVID-19 Update: In support of our efforts to keep everyone safe and healthy, our carriers provide contactless deliveries.

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