I have the Topping e30 connected to a Sony stereo receiver using RCA connectors, but I have also tried using a Panasonic boombox with 3.5mm input, and it had the exact same issue, so I don't think it's a receiver/speaker issue. I have also tried Roland Rubix 22 connected by USB, and experienced the same problem. The audio device is Topping e30, connected by USB. The issue was present from day one on both my new Dell desktop computers, or very soon after I got them, as best I can remember. Thanks for your reply, I am glad that it's very unlikely to be the processor causing the problem.

Alternatively, you can open or save the test results file every time after the test run by clicking on file > view results file, file, then, save as to any location you specify.

When the Intel® PDT completes, the testing status will display either a PASS or FAIL.Two windows might appear to show the test is in progress. Once installed, the Intel® PDT starts testing the processor using the default configuration.If you want, you can do a test of your CPU to confirm that everything is running fine: The audio issue may be caused by a driver issue. To save your scan, click on 'Next', then 'Save'.Īlso, it is important to mention that the processor is very unlikely to be the root cause of the issue.Click on the menu where it says 'Summary' to change to 'Detailed View'.By default, Intel SSU will take you to the 'Summary View'. Open the application and click on 'Scan' to see the system and device information.For more detailed information about your laptops, please, create a report with both units using the Intel System Support Utility (Intel SSU).What is the model of the audio system you are experiencing issues with?.How are the audio devices connected to your laptop? Are they using an Audio jack, HDMI, or Display port?.Is the issue present since day one? If not, when did the issue start?.To have a better understanding of your issue, please provide me with the following: Thank you for posting on the Intel️® communities.

And that shouldn't be necessary the old computers have no problem: it just works. I mostly want to bring it to attention to Intel community I've given up trying to fix it myself, I've wasted hours upon hours on it. This happens on both my 12th gen computers. Running LatencyMon shows system processes causing DCP lag and recommends checking for BIOS updates or power management issues. The next step would have been sending the computer back to Dell, but it happens on both my new Dell computers (Inspiron and XPS).īecause it doesn't happen on older gen processors, or on my Gen 11 Windows 11 laptop, I am left to conclude it's an issue with the 12th gen processors. I talked to Dell for an hour on the phone, did BIOS update and all manner of driver updates, tried all the usual things people recommend on Microsoft support forums, etc. I've tried two different DACs, different stereo systems, etc. I have noticed other people on the internet with the same issue, but in some cases they were able to resolve it by assigning audio processes to different cores or other complicated (and inconvenient) fixes, but the issue seems to only be known to a few people on audio forums, usually trying to play to audio through a USB DAC, which is what I am doing. I also have a newer laptop, an 11th Gen i5 running Windows 11, which has no problems. My old computers (4th gen i7 and 5th gen i5), had no such problems, ever. The problem is particularly bad with the Amazon music app, but also occurs playing files with MusicBee. When playing music, either from a harddrive or streamed from Amazon, I get the crackle/static sounds every so often (sometimes frequently, sometimes infrequently, sometimes when I open or use a browser or other application). I've had an audio problem since buying two new Dell computers this winter: one has an i5 processor, and the other an i7, both 12th gen.

Retroarch audio crackling